Frequently Asked Questions
General
1. What products do you offer?
We provide a wide range of problem-solving products, including electronics, smart gadgets, home essentials, beauty, and personal care items—all at affordable prices for customers across Pakistan.
2. How can I contact GSM Online Shop?
You can reach us via email at gsmonlineshops@gmail.com or visit our store at Green Solar Mall, Near Govt Muslim School, Gujar Khan.
3. Are your products genuine and high quality?
Yes! We carefully source all our products to ensure high quality, authenticity, and reliability.
Shipping & Delivery
1. How long does it take to process my order?
Orders are processed within 1–3 business days after confirmation.
2. How long will delivery take?
Pakistan: 3–7 business days
International: 7–15 business days (depending on location)
3. Who is responsible for shipping delays?
We are not responsible for delays caused by courier services, weather conditions, or customs clearance for international orders.
Payment Related
1. What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and other online payment methods available at checkout.
2. Is it safe to make payments on your website?
Absolutely. All transactions are securely processed using Shopify’s trusted payment system, ensuring your payment and personal details are protected.
3. Can I pay on delivery?
Yes, Cash on Delivery (COD) is available for selected products within Pakistan.
Returns & Refunds
1. How can I return a product?
You can contact us at gsmonlineshops@gmail.com to request a return. Items must be in the same condition you received them, with tags and original packaging.
2. Are there items that cannot be returned?
Yes. Perishable goods, personalized items, beauty products, sale items, and gift cards cannot be returned.
3. When will I receive my refund?
Once we receive and inspect your returned item, approved refunds will be processed within 3 business days to your original payment method.