Refund policy

Refund & Return Policy – GSM Online Shop

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition you received it, unused or unworn, with tags, and in its original packaging.
  • An unboxing video is required to process the return.
  • You’ll need your receipt or proof of purchase.

To start a return, contact us via:

Please send returns to:
GSM Online Shop, Green Solar Mall, Near Govt Muslim School, Gujar Khan

Note: Items sent back without first requesting a return will not be accepted. Customers pay a return shipping fee of Rs. 200.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately with your unboxing video, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Personal care products (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

Note: Returns are not accepted for sale items or gift cards.

Exchanges

Exchanges are only allowed for wrong or damaged items. The fastest way to get a replacement is to return the original item and, once approved, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved.

  • Refunds are processed to the original payment method (or bank if COD) within 8–15 business days.
  • Please allow time for your bank or card provider to post the refund.
  • If more than 15 business days have passed since your return was approved, contact us at gsmonlineshops@gmail.com.

Order Cancellation

  • Orders can be canceled before they are shipped.
  • To cancel, contact us via email or WhatsApp.

Contact Us
For any questions about returns, refunds, or cancellations, reach out at:

This policy is fully aligned with your store practices: 7-day return window, unboxing video required, customer pays Rs. 200 return fee, exchanges only for wrong/damaged items, and refunds processed in 8–15 business days.