Privacy policy

Privacy Policy – GSM Online Shop

Last updated: December 30, 2025

GSM Online Shop operates this website and store (the "Services") to provide you with a seamless shopping experience. GSM Online Shop is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information.

By using our Services, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

“Personal information” is any data that identifies or can reasonably be linked to you. We may collect:

  • Contact Details: Name, billing and shipping addresses, phone number, email.
  • Financial Information: Credit/debit card details, payment information, transaction details.
  • Account Information: Username, password, preferences, and settings.
  • Transaction Information: Items viewed, purchased, returned, or canceled.
  • Communications: Messages, inquiries, or customer support interactions.
  • Device Information: IP address, browser, network, and other identifiers.
  • Usage Information: Interaction with our Services, including navigation and activity.

Sources of Personal Information

We may collect information:

  • Directly from you: When you create an account, make a purchase, or contact support.
  • Automatically: Through cookies, analytics, and your device when using our Services.
  • From service providers: Vendors or Shopify partners processing information on our behalf.
  • From partners or third parties as permitted by law.

How We Use Your Personal Information

We use your information to:

  • Provide and improve Services: Process orders, payments, returns, exchanges, and enhance your shopping experience.
  • Marketing and Advertising: Send promotional communications and personalized offers.
  • Security and Fraud Prevention: Protect your account, detect fraud, and maintain a secure shopping environment.
  • Customer Support: Respond to inquiries and provide assistance.
  • Legal Compliance: Fulfill legal obligations or respond to valid legal requests.

How We Share Personal Information

We may share your information:

  • With Shopify and service providers (payment processors, shipping, analytics, IT management).
  • With marketing partners for advertising purposes in compliance with their privacy policies.
  • When you consent or direct us to share information (e.g., shipping products via third-party carriers).
  • With affiliates or within our corporate group.
  • During business transactions (mergers, acquisitions, or legal obligations).

Relationship with Shopify

Our Services are hosted by Shopify. Shopify may process personal information on our behalf and may use it to provide enhanced features. To learn more about Shopify’s privacy practices, visit Shopify Privacy Policy.

Third-Party Websites and Links

Our Services may include links to third-party sites. We are not responsible for their privacy practices or content. Information shared on third-party platforms may be visible to others.

Children’s Data

Our Services are not intended for children under 18. We do not knowingly collect information from children. Parents or guardians may contact us to request deletion of such information.

Security and Data Retention

While we strive to protect your information, no system is completely secure. We recommend avoiding unsecure channels for sensitive information.
We retain personal information only as long as necessary for account management, providing Services, legal compliance, or dispute resolution.

Your Rights

Depending on your location, you may have rights including:

  • Access/Know: Request the personal information we hold about you.
  • Delete: Request deletion of your data.
  • Correct: Correct inaccuracies.
  • Portability: Receive a copy of your data in certain circumstances.
  • Manage Communications: Opt-out of marketing emails anytime.

To exercise your rights, contact us at: gsmonlineshops@gmail.com. We will not discriminate against you for exercising these rights.

Complaints

If you have complaints regarding our handling of personal information, contact us at gsmonlineshops@gmail.com, or your local data protection authority if applicable.

International Transfers

Your personal information may be stored or processed outside Pakistan. Transfers comply with recognized legal mechanisms like Standard Contractual Clauses where required.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

Contact Us

For questions or to exercise your rights:

Email: gsmonlineshops@gmail.com
Address: GSM Online Shop, Green Solar Mall, Near Govt Muslim School, Gujar Khan, Pakistan